Effective Date: [April 1, 2026]This Privacy Policy (“Policy”) explains in detail how [Sapiens AI] (“Agnes AI”, “we”, “us”, or “our”) collects, uses, stores, transfers, and protects your personal and non-personal information when you access or use our platform, application programming interfaces (APIs), artificial intelligence (AI) models, software applications, and related services (collectively, the “Service”). This Policy also outlines your rights regarding your information and how you can exercise those rights.By accessing, browsing, or using the Service in any way (including but not limited to registering an account, submitting data, or using our AI tools), you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree to this Policy, please do not use the Service.
This Policy applies to all individuals and entities (including users, developers, customers, and visitors) who access or use the Service, and all information collected by Agnes AI in connection with such access or use. Specifically, this Policy covers:● The Agnes AI official platform and website (including all subdomains and related web pages);● All APIs, software development kits (SDKs), and developer tools provided by Agnes AI;● All applications, plugins, and services developed, owned, or operated by Agnes AI (whether accessed via web, mobile, or other devices);● All communications between you and Agnes AI (including but not limited to support requests, feedback, emails, and in-app messages);● Any data submitted by you or on your behalf when using the Service (including client data and user-generated content).This Policy does NOT apply to:● Third-party services, products, or platforms that are integrated with or linked to the Service (including but not limited to third-party payment processors, cloud storage providers, and social media login services); your use of such third-party services is governed by their respective privacy policies, not this Policy;● External websites, platforms, or applications that link to or are linked from the Service; we are not responsible for the privacy practices or content of such external sites;● Information collected by third parties independently of their integration with the Service;● Anonymous or aggregated data that cannot be used to identify you or any individual.
● Personal Information: Any information that can be used, either alone or in combination with other information, to identify, contact, or locate a specific individual. This includes but is not limited to full name, email address, phone number, company name, job title, postal address, and unique identifiers (e.g., user ID).● Sensitive Personal Information: A subset of Personal Information that is subject to stricter legal protections due to its sensitive nature. This includes but is not limited to financial information (e.g., credit card numbers), health information, biometric data, racial or ethnic origin, religious beliefs, political opinions, and data relating to minors.● Client Data: All data, content, and information submitted by you, your users, or your organization when using the Service, including but not limited to prompts, inputs, files, documents, images, text, and any other content uploaded or transmitted via the Service.● Usage Data: Non-personal or pseudonymized data collected automatically when you use the Service, including but not limited to logs of API calls, interaction records, session data, device information, and metrics related to your use of the Service.● Anonymized Data: Data that has been processed such that it can no longer identify an individual, either alone or in combination with other data, and cannot be reasonably re-identified.● Aggregated Data: Data that has been combined with data from other users and summarized in a way that does not identify any individual user.● Cookies: Small text files stored on your device (computer, mobile phone, tablet) when you access the Service, which help us recognize your device and remember certain information about your use of the Service.
We collect information from you in three main ways: information you voluntarily provide, information collected automatically when you use the Service, and information collected from third parties. We only collect information that is necessary to provide, improve, and secure the Service.
You may choose to provide us with certain information when you use the Service. This includes:● Account Information: When you register an account with Agnes AI, you will be asked to provide personal and/or business information, such as your full name, email address, company name, job title, and password. This information is used to create and manage your account, verify your identity, and communicate with you.● Payment and Billing Details: If you subscribe to a paid plan or purchase any services from Agnes AI, you will need to provide payment information (e.g., credit card number, billing address). We do not store your full payment details directly; instead, this information is processed and stored by our third-party payment processors (e.g., Stripe, PayPal) in accordance with their privacy policies and industry standards.● Communications: When you contact our support team (via email, in-app chat, or other channels), provide feedback, or participate in surveys, we may collect the content of your communications, as well as your contact information, to respond to your requests, address your concerns, and improve the Service.● Content You Submit: Any content you submit when using the Service, including but not limited to prompts, inputs, files (e.g., documents, images, audio), and other user-generated content. This content is used to provide the AI functionality you request (e.g., generating responses, analyzing data) and may be used to improve our AI models (unless you opt out where applicable).● Optional Information: You may also choose to provide additional information (e.g., profile picture, preferences) to enhance your use of the Service. This information is optional, and you may choose to withhold it without affecting your ability to use the core features of the Service.
When you access or use the Service, we automatically collect certain Usage Data and device information to ensure the Service functions properly, improve our offerings, and enhance your user experience. This includes:● Device Information: Information about the device you use to access the Service, such as your device type (e.g., computer, mobile phone), operating system (OS) version, browser type and version, IP address, MAC address, and device identifiers. This information helps us optimize the Service for different devices and troubleshoot technical issues.● Usage Data: Logs of your interactions with the Service, including but not limited to API calls (e.g., number of calls, time of calls, response times), session duration, pages visited, features used, and actions taken (e.g., submitting a prompt, downloading a file). This data is used to analyze usage patterns, identify areas for improvement, and ensure the Service is performing efficiently.● Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixel tags, local storage) to collect information about your use of the Service. Cookies help us recognize your device when you return to the Service, remember your preferences (e.g., language settings), and track your interactions with the Service. You can disable cookies via your browser settings, but please note that some features of the Service may not function properly if cookies are disabled.
If you choose to log in to the Service using a third-party account (e.g., Google, Apple), we may receive certain information from that third-party provider in accordance with their privacy policies and the permissions you grant. This typically includes:● Your email address associated with the third-party account;● Your full name as displayed in the third-party account;● A unique identifier provided by the third-party provider (to link your third-party account to your Agnes AI account);● Other limited information (e.g., profile picture) if you grant permission.We do not collect any additional information from third-party providers beyond what is necessary to authenticate your account and provide the Service. We will not access or use your third-party account data for any purpose other than those stated in this Policy without your explicit consent.
We use the information we collect solely for legitimate business purposes, in compliance with applicable laws and regulations. The specific uses of your information are as follows:
We use your information to operate, maintain, and provide the core features of the Service, including:● Creating and managing your account, including verifying your identity and ensuring account security;● Providing AI functionality (e.g., generating responses to your prompts, analyzing your submitted content, processing your requests);● Processing payments for paid plans or services, including invoicing, billing, and fraud prevention;● Delivering communications related to the Service (e.g., account updates, service announcements, password reset instructions);● Providing customer support and responding to your inquiries, feedback, or complaints.
We use your information to protect the Service, your account, and our users from security threats, fraud, and abuse, including:● Detecting and preventing fraudulent activities (e.g., unauthorized account access, payment fraud);● Identifying and addressing abuse of the Service (e.g., spamming, harmful content, violation of our Terms of Service);● Monitoring the Service for security vulnerabilities, malware, and other threats;● Implementing security measures to protect your information (e.g., encryption, access controls);● Investigating security incidents and taking appropriate action to mitigate risks.
We use your information to improve the Service, develop new features, and optimize user experience, including:● Analyzing usage patterns to identify areas for improvement (e.g., enhancing AI response accuracy, improving user interface);● Training and improving our AI models (unless you opt out where applicable) using anonymized or aggregated user inputs and outputs;● Developing new features, tools, and services based on user needs and feedback;● Conducting internal research and analytics to better understand how users interact with the Service;● Testing and optimizing the performance, reliability, and speed of the Service.
We use and disclose your information as required by law, legal process, or regulatory obligations, including:● Enforcing our Terms of Service, Privacy Policy, and other applicable policies;● Responding to legal requests (e.g., subpoenas, court orders, warrants) from government authorities, law enforcement agencies, or other third parties;● Complying with applicable laws and regulations (e.g., data protection laws, tax laws, anti-fraud laws);● Protecting our legal rights, interests, and assets, as well as the rights, interests, and safety of our users and the public.
As an AI-powered service, Agnes AI relies on user inputs and outputs to improve the accuracy, functionality, and performance of our AI models. Please note the following important points regarding AI data usage:● Any inputs you submit (e.g., prompts, files, text) and outputs generated by the Service (e.g., AI responses, analyses) may be processed, stored, and used to train and improve our AI models, unless you have opted out of such use (where opt-out functionality is available).● When using user data for model improvement, we will take steps to anonymize or aggregate the data to ensure that it cannot be linked to you or any individual user. This may include removing personal identifiers, scrambling data, or combining it with data from other users.● You must not submit any Sensitive Personal Information (e.g., health data, financial data, biometric data) or confidential information (e.g., trade secrets, proprietary information) to the Service unless you have obtained explicit authorization to do so and have taken appropriate measures to protect such information.● You are solely responsible for: (a) ensuring that any data you submit to the Service is legal, accurate, and compliant with applicable laws and regulations; (b) obtaining any necessary consent from third parties (e.g., your users) whose data you submit to the Service; and (c) ensuring that your use of the Service and the data you submit does not violate any third-party rights (e.g., copyright, privacy rights).If you wish to opt out of having your inputs and outputs used for AI model improvement (where available), please contact us at [support@agnes-ai.com] with your account details and opt-out request.
We use cookies and similar tracking technologies to enhance your user experience, improve the Service, and ensure security. Below is a detailed explanation of the types of cookies we use and their purposes:
● Essential Cookies: These cookies are necessary for the Service to function properly. They enable core features such as account authentication, session management, and access to secure areas of the Service. You cannot disable these cookies without affecting your ability to use the Service.● Performance Cookies: These cookies collect information about how you use the Service (e.g., which pages you visit, how long you spend on each page, any errors you encounter). This data is used to improve the performance and reliability of the Service, as well as to identify and fix technical issues.● Functional Cookies: These cookies remember your preferences and settings (e.g., language, region, theme) to provide a more personalized user experience. They may also be used to remember your login status so you do not have to log in every time you visit the Service.● Analytics Cookies: These cookies are used to analyze user behavior and usage patterns to help us understand how the Service is used and identify areas for improvement. We may use third-party analytics tools (e.g., Google Analytics) that use these cookies to collect and process this data.
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. However, please note that disabling certain cookies may affect the functionality of the Service. For more information on how to manage cookies, please refer to your browser’s help documentation.We do not use cookies for targeted advertising or to collect information for third-party advertising purposes.
Agnes AI takes your privacy seriously and does not sell your Personal Information to any third parties, under any circumstances. We may share your information with the following types of third parties, but only for the purposes outlined below and in compliance with applicable laws:
We may share your information with third-party service providers who help us operate, maintain, and improve the Service. These service providers are contractually obligated to protect your information and only use it to perform the services we request. Examples include:● Payment processors (e.g., Stripe, PayPal) to process payments and manage billing;● Cloud storage providers (e.g., AWS, Google Cloud) to store your data securely;● Analytics services to help us analyze usage data and improve the Service;● Customer support tools to help us respond to your inquiries and feedback;● Security providers to help detect and prevent fraud and security threats.
If we have affiliated companies (e.g., parent companies, subsidiaries, sister companies), we may share your information with them for operational purposes, such as providing the Service, improving our offerings, or complying with legal obligations. Our affiliates are required to comply with this Privacy Policy and protect your information.
We may disclose your information to government authorities, law enforcement agencies, or other third parties if required by law, legal process, or regulatory obligation. This includes responding to subpoenas, court orders, warrants, or other legal requests, as well as cooperating with investigations or enforcement actions.
In the event of a business transfer (e.g., merger, acquisition, sale of assets, bankruptcy), your information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you of any such transfer in advance (where required by law) and ensure that the acquiring entity complies with this Privacy Policy.
We may share your information with third parties for other purposes only if we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us at [support@agnes-ai.com].
Your information may be processed, stored, and transferred to countries outside of your country of residence, including but not limited to Singapore, the United States, and other jurisdictions where we or our service providers operate. We ensure that all cross-border data transfers comply with applicable data protection laws and regulations, and we implement appropriate safeguards to protect your information during transfer and storage.The safeguards we use for cross-border data transfers include:● Standard Contractual Clauses (SCCs) approved by the European Commission (for transfers to countries outside the EEA/UK);● Data Protection Agreements (DPAs) with our service providers that include privacy protections consistent with applicable laws;● Compliance with the EU-U.S. Data Privacy Framework (DPF) and other applicable frameworks (where applicable);● Ensuring that our service providers in other jurisdictions maintain adequate data protection standards.If you are located in the EEA, UK, or another jurisdiction with strict cross-border data transfer requirements, you may request a copy of the SCCs or other safeguards we use by contacting us at [support@agnes-ai.com].
Agnes AI is committed to protecting your information from unauthorized access, use, disclosure, alteration, or destruction. We implement industry-standard security measures to ensure the security of your data, including:● Encryption: We use HTTPS and SSL/TLS encryption to protect data transmitted between your device and our servers. We also encrypt sensitive data at rest (e.g., personal information, client data) using strong encryption algorithms.● Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your information. Access is granted on a “need-to-know” basis, and we regularly review and update access permissions.● Monitoring Systems: We use advanced monitoring systems to detect and respond to security threats, unusual activity, and potential breaches. We regularly audit our systems and processes to identify and fix security vulnerabilities.● Employee Training: Our employees receive regular training on data protection, privacy, and security best practices to ensure they understand their responsibilities and comply with applicable laws.● Regular Security Audits: We conduct regular security audits and penetration testing to assess the effectiveness of our security measures and identify areas for improvement.While we take all reasonable steps to protect your information, no system or security measure is 100% secure. We cannot guarantee the absolute security of your information, and you acknowledge that there is a risk of unauthorized access to your information despite our best efforts. If we become aware of a data breach that affects your Personal Information, we will notify you and relevant authorities in accordance with applicable laws.
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period for each type of information is determined based on the following factors:● The purpose for which the information was collected (e.g., account information is retained for as long as your account is active);● Legal and regulatory requirements (e.g., we may retain financial records for tax or audit purposes);● Business needs (e.g., retaining usage data to improve the Service);● The need to resolve disputes, enforce our terms, or protect our legal rights.Once the retention period expires, we will take reasonable steps to delete your information or anonymize it so that it can no longer be used to identify you. For example:● Account information: Retained for as long as your account is active. If you delete your account, we will delete your account information within a reasonable period of time, except for information we are required to retain by law.● Client Data: Retained for as long as necessary to provide the Service to you, or as requested by you. You may request the deletion of your Client Data at any time by contacting us.● Usage Data: Retained for a reasonable period of time (e.g., 12-24 months) to analyze usage patterns and improve the Service, after which it is anonymized or deleted.● Payment information: Retained only for as long as necessary to process payments and comply with tax and legal requirements, after which it is deleted (or stored in encrypted form if required by law).
Depending on your country or region of residence, you may have certain rights regarding your information under applicable data protection laws (e.g., GDPR in the EEA/UK, CCPA in California, PDPA in Singapore). These rights may include:● Right of Access: You have the right to request access to the Personal Information we hold about you, including details about how we collect, use, and share your information.● Right of Correction: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.● Right of Deletion: You have the right to request that we delete your Personal Information, subject to certain exceptions (e.g., if we are required to retain the information by law).● Right to Data Portability: You have the right to request a copy of your Personal Information in a structured, machine-readable format, so that you can transfer it to another service provider (where applicable).● Right to Object to Processing: You have the right to object to the processing of your Personal Information for certain purposes (e.g., direct marketing, model improvement), and we will stop processing your information unless we have a compelling legitimate reason to continue.● Right to Withdraw Consent: If we process your information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.To exercise any of these rights, please submit a request to us via email at [support@agnes-ai.com]. We may ask you to provide proof of identity to verify your request (to ensure that your information is not disclosed to unauthorized individuals). We will respond to your request within the time frame required by applicable law (e.g., 30 days under the CCPA, 45 days under the GDPR).If you are not satisfied with our response to your request, you may have the right to file a complaint with a data protection authority in your jurisdiction.
The Service is not intended for use by individuals under the age of 16 (“Children”). We do not knowingly collect, use, or disclose Personal Information from Children. If we become aware that we have collected Personal Information from a Child without the consent of a parent or legal guardian, we will take immediate steps to delete that information and terminate the Child’s account.If you are a parent or legal guardian and believe that your Child has provided Personal Information to us, please contact us at [support@agnes-ai.com] with your Child’s name and any relevant details, and we will take appropriate action.
The Service may contain links to third-party services, products, or platforms (e.g., third-party APIs, social media sites, payment processors). When you use these third-party services, you are providing information directly to the third party, and their privacy policies will govern the collection, use, and disclosure of your information.Agnes AI is not responsible for the privacy practices, content, or security of any third-party services. We encourage you to review the privacy policies of any third-party services you use before providing them with your information.
Any content you submit to public areas of the Service (e.g., public forums, shared workspaces, or publicly accessible AI outputs) may be visible to other users of the Service or the general public. This content may be reused, shared, or indexed by third parties, and we cannot control how other users or third parties use such content.You should avoid uploading or submitting any Sensitive Personal Information, confidential information, or other sensitive content to public areas of the Service. Agnes AI is not responsible for any loss or damage resulting from your submission of public content.
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or the Service. When we update the Policy, we will revise the “Effective Date” at the top of this page.Minor updates (e.g., clarifications, technical changes) will take effect upon publication on the Service. Major updates (e.g., changes to how we collect or use your information) will be notified to you in advance (e.g., via email, in-app notification, or a prominent notice on the Service) to give you an opportunity to review the changes.Your continued use of the Service after the updated Policy takes effect constitutes your acceptance of the updated terms. If you do not agree to the updated Policy, please stop using the Service.
If you have any questions, concerns, or requests regarding this Privacy Policy, your information, or our privacy practices, please contact us at:● Company: [Sapiens AI]● Email: [support@agnes-ai.com]We will respond to your inquiries as soon as possible, typically within 5-10 business days.
For users located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, the processing of your Personal Information is governed by the General Data Protection Regulation (GDPR) and applicable national laws. The legal bases for processing your Personal Information are as follows:● Contract Performance: Processing is necessary to perform the contract between you and Agnes AI (e.g., providing the Service, processing payments).● Legitimate Interests: Processing is necessary for our legitimate business interests, provided that such interests do not override your privacy rights. Legitimate interests include improving the Service, ensuring security, and preventing fraud.● Consent: Processing is based on your explicit consent (e.g., using your data for AI model improvement, sharing your information with third parties).● Legal Obligations: Processing is necessary to comply with our legal obligations (e.g., responding to legal requests, maintaining financial records).In addition to the rights outlined in Section 11, you have the right to: (a) request the restriction of processing of your Personal Information; (b) lodge a complaint with a data protection authority in your jurisdiction; and (c) receive information about the safeguards used for cross-border data transfers.
For users located in California, USA, the processing of your Personal Information is governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Your rights under the CCPA/CPRA include:● Right to Access: You have the right to request access to the categories and specific pieces of Personal Information we have collected about you in the past 12 months.● Right to Deletion: You have the right to request the deletion of your Personal Information, subject to certain exceptions (e.g., if we need to retain the information to provide the Service).● Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA/CPRA (e.g., charging you higher fees, providing lower quality services).We do not sell your Personal Information to any third parties, and we will not disclose your Personal Information for valuable consideration without your explicit consent. You may submit a request to exercise your CCPA/CPRA rights by contacting us at [support@agnes-ai.com]. We will verify your request using the information we have on file, and we will respond within 45 days of receiving your request (with a possible 45-day extension if necessary).
For users located in Singapore, the processing of your Personal Information is governed by the Personal Data Protection Act (PDPA). Key provisions of the PDPA that apply to our Service include:● Consent: We collect and use your Personal Information only with your consent (unless an exception applies under the PDPA).● Consent Withdrawal: You have the right to withdraw your consent to the processing of your Personal Information at any time, and we will take reasonable steps to comply with your request.● Data Transfer Protection: We ensure that cross-border transfers of your Personal Information comply with the PDPA, including by using appropriate safeguards (e.g., DPAs, SCCs).● Security Measures: We implement reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure.You have the right to request access to and correction of your Personal Information, and to lodge a complaint with the Personal Data Protection Commission (PDPC) if you are not satisfied with our response to your request.
For users located in Canada, Australia, or Malaysia, the processing of your Personal Information is governed by local data protection laws, including:● Canada: Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your Personal Information, and we may transfer your information cross-border only if we ensure that the receiving party provides adequate protection.● Australia: Privacy Act 1988. You have the right to access and correct your Personal Information, and to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.● Malaysia: Personal Data Protection Act 2010 (PDPA). You have the right to access and correct your Personal Information, and we must obtain your consent before collecting, using, or disclosing your information (unless an exception applies).
Agnes AI provides AI-generated content and functionality based on algorithms, machine learning models, and user inputs. Please note the following important disclaimers:● AI-generated content may be inaccurate, incomplete, biased, or misleading. It is not intended to be a substitute for professional advice (e.g., legal, financial, medical advice).● You should not solely rely on AI-generated content for any critical decision-making. You are solely responsible for verifying the accuracy, completeness, and appropriateness of any AI-generated content before using it.● Agnes AI does not guarantee the accuracy, reliability, or suitability of the AI models or the content they generate. We are not liable for any loss or damage resulting from your use of AI-generated content.● You are responsible for ensuring that any AI-generated content you use complies with applicable laws, regulations, and third-party rights (e.g., copyright, trademark laws).
● This Privacy Policy forms part of our Terms of Service. By using the Service, you agree to both this Policy and our Terms of Service.● If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.● We may assign or transfer our rights and obligations under this Policy to a third party in connection with a business transfer, but we will notify you of any such transfer in advance (where required by law).
